Upon completion, learners will be able to:

• • • Demonstrate theoretical knowledge of the causes and development of conflict.
    • Recognise worrying or unsafe behaviour and respond by selecting from standard de-escalation techniques and strategies to keep themselves and others safe.
    • Select from and apply strategies to self-manage their response to conflict and the stress it causes.
    • Identify and describe legislative rights and responsibilities for workplace health and safety.

This short course includes:

• • • Calming Agitated People (CAP): A registered micro-credential at Level 3, 10 credits.
    • Unit Standard 497: Demonstrates knowledge of workplace health and safety requirements at Level 1, 3 credits.

There are no formal entry requirements; however, candidates must:

• • • • Be currently working in the security industry or have experience in the sector.
      • Be a citizen or permanent resident of New Zealand, or an Australian citizen or permanent resident residing in New Zealand.
      • Be able to speak and understand English.
      • Have basic computer skills.

Admission can be granted on a case-by-case basis at the discretion of the Director of Stratcom Security.